SHIPPING & DELIVERY
- Free WORLDWIDE shipping, always.
- Express Shipping – at this time we do not offer express shipping.
Yes. We provide free shipping to over 50 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Unfortunately, Cate.Maddy is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Cate.Maddy. For more in depth information, we would suggest contacting your local customs office.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States, Canada||10-25 Business days|
|Europe||10-25 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
We are sorry to hear that you have received an incorrect or faulty item.
Please send us a message using contact us form with your:
- Order number
- The name/product code of the item you were supposed to receive
- A picture of your incorrect or faulty item
You may also ask for an exchange in which we’ll send a replacement ASAP.
We will try to resolve your issue within 2-5 business days.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us
To make sure you receive your order as soon as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Many of the product photos on Cate.Maddy are computer renderings. Please keep in mind that there might be a slight different in colors due to different computer monitor settings