SHIPPING & DELIVERY

How much is the shipping cost?
  • Free WORLDWIDE shipping, always.
  • Express Shipping – at this time we do not offer express shipping. 
Do you ship worldwide?

Yes. We provide free shipping to over 50 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Unfortunately, Cate.Maddy is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Cate.Maddy. For more in depth information, we would suggest contacting your local customs office.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States, Canada 10-25 Business days
Europe 10-25 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

What should I do if I receive an incorrect or faulty Item?

We are sorry to hear that you have received an incorrect or faulty item.

Please send us a message using contact us form with your:

  • Order number
  • The name/product code of the item you were supposed to receive
  • A picture of your incorrect or faulty item

You may also ask for an exchange in which we’ll send a replacement ASAP.

We will try to resolve your issue within 2-5 business days.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us

Can I cancel my order?

To make sure you receive your order as soon as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Can I exchange my item?

Please see our returns policy and follow this process.

My item doesn’t look like it does online.

Many of the product photos on Cate.Maddy are computer renderings. Please keep in mind that there might be a slight different in colors due to different computer monitor settings